How do I report a problem?
France Ermitage, your property manager, now makes it easy for you to report technical problems with Monga Occupant.
Follow these simple steps to create and track your service requests.
1 Activate your Monga account
- Check your mailbox and open the Monga Support e-mail.
- Click on the activation link (valid for 7 days).
- If you can't find the e-mail, please contact Monga at support@monga.io or 01 76 34 09 91.
2 Choose a password
Your password is individual and can be changed by you or Monga at your request. Your login will remain your email address.
3 Log in to Monga
Two modules are available to create and track your repair requests:
- Online at: app.monga.io/login
- On the Monga Occupant app available on iOS and Android.
4 Create your service request
- Create your request by clicking on "Create a mission".
- Add photos or videos if necessary.
- Please indicate your availability for an intervention.
Once your request has been approved, Monga will find a craftsman and confirm a time slot with you.
5 Track your request in real time
- View repair history and progress on your Monga dashboard.
- Communicate with your manager and the craftsman via the Comments area.
- Give the craftsman a note once the job is finished.